If the product is defective due to shipping, please return it upon delivery/ do not accept the product.

If you are unsatisfied with your product, you can contact us on our social pages @LucenteEgy

We will then get in contact with you within 24 hours to understand how we can do better and exchange or refund your purchase.

• Return request is made outside the specified time frame, 14 days from delivery.
• The product is used, damaged, or is not in the same condition as you received it.
• Products which missing serial numbers.
• Fragile items, hygiene-related items.

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online.

Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be canceled once the item has been delivered to you.

In order to cancel an item in your order, you have to contact us at our social pages @LucenteEgy